Labor Day Weekend “Testing the Store” Sale is going on now!
over 8 years ago
– Fri, Sep 01, 2017 at 10:14:53 AM
https://articulated-icons.myshopify.com
Supplies for this sale are limited but everything will be made available again when the store officially opens at a later date.
Labor Day Weekend "Testing the Store" Sale!
over 8 years ago
– Tue, Aug 29, 2017 at 07:57:57 PM
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Begins Friday, September 1st at noon CST until Monday, September 4th evening or while supplies last!
https://articulated-icons.myshopify.com
An allotment of assorted Articulated Icons: The Feudal Series wave 1 will be made available as we test out our web store. Supplies for this sale are limited but everything will be made available again when the store officially opens at a later date.
Shipping Update and Customer Service Email
over 8 years ago
– Mon, Jul 31, 2017 at 07:19:07 PM
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Backers! Thank you for your patience during the past month as shipping has been rolling along. We know it's been a long, long wait and that light at the end of the tunnel is finally coming into view, but we also know that there are issues.
First of all, all Kickstarter backer orders have been sent out, and more than half of the pre-orders are hitting the post office now. A lot of people have already received their ninjas. If you haven't gotten a notice yet it should be this week.
We're hearing of quality control issues and missing items here and there. If you are have a problem please send an email to [email protected]. Whoa whoa whoa, before jumping right on that, please read the following.
If you're looking at your invoice and see more rooftops listed than what you received, take a look at how many Deluxe Ninjas and Shinobis you ordered. There was a glitch with the rooftop SKU and it listed them separately when the extras are actually packed in with the deluxe white, deluxe black, and blue ninjas. You can see them through the window, behind the figure. It also adds quite a bit of weight to those packages.
For missing figures please include a picture or copy of the invoice packed with your order. It'll make it easier to double check against our system.
Did your figure break? Have wrong parts? Missing parts? Messed up in some way? Include a picture. We will be replacing either parts or whole figures on a case by case basis, sending the necessary pieces to make your figure better. In cases where the whole figure needs to be replaced we'll need you to send yours back to us.
Basically, send a picture. Of anything. Of everything. We're a trusting lot but we'd like to confirm as much as possible before sending out replacements. We really just want everyone to be happy with their ninjas. And samurai. And martial artists.
Thank you,
The Articulated Icons Team
getting closer!
over 8 years ago
– Fri, Jul 07, 2017 at 11:42:45 PM
The ninjas have arrived in Arkansas!
Here are some pics from the fulfillment center of the cases being unloaded from the truck(s).
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These have all been moved into their warehouse to be sorted and prepped for shipping.
Be on the lookout for another update soon with even more pictures of boxes and to announce the official start of shipping... and on that note, we just re-sent the 48 hour confirmation, this is primarily for anyone who may have missed the first one, this should be in your inbox right now at whatever email address you used for your kickstarter/backerkit account, take a look in your spam folder if you aren't finding it.
48 Hour Confirm Shipping Address Email
almost 9 years ago
– Thu, Jun 15, 2017 at 01:01:36 AM
All Kickstarter and Preorder backers that have had their orders locked down and their credit cards charged should have just received an email regarding their shipping address.
If you have not received the 48 Hour Confirm Shipping Address Email then your credit card may have been declined. If this is the case look for a credit card errored email with instructions to update your card. You will be automatically re-charged once you enter a new card.
Look for more updates in the near future as we get closer to fulfillment!